The Ministry of Civil Aviation (MoCA) on Thursday, February 10 said seven airports that participated in the ACI-ASQ survey in 2021 have been chosen for ‘Voice of Customer Recognition’ under Airports Council International (ACI) World’s Voice of the Customer initiative.
These Airports Authority of India (AAI) airports to be named under the scheme are: Chennai, Kolkata, Goa, Pune, Patna, Bhubaneswar & Chandigarh, the ministry said.
Airports Council International has initiated the ‘Voice of the Customer’ initiative to acknowledge and recognise airports that continued to prioritise their customers and are committed to ensuring their voice was heard, even during the ongoing COVID-19 pandemic.
Airport Service Quality (ASQ) survey is the world-renowned and internationally established global benchmarking programme measuring passenger’s satisfaction, whilst they travel through an airport, conducted by the Airports Council International (ACI), the ministry statement added.
ASQ Awards recognise those airports around the world that deliver the best customer experience in the opinion of their passengers.
The ASQ programme provides the research tool and management information to better understand passengers’ views and what they want from an airport from the products and services standpoint.