Air India has banned local agents from booking tickets for the Canadian sector. After a ban of two years, now there has been an exemption in international travel, due to which the demand has increased. Local agents are making huge profits on this.
Air India has taken this step to stop this. A section of the travel industry believes that the airline’s strong action reflects the value of its new owner, the Tata Group.
Air India had received information that some local agents were not following proper rules in the sale of tickets. Because of this, the company banned them from booking their tickets.
A source said that there was a big misunderstanding between these agents. They were blocking seats at a fixed price and selling them at four times that. This is the reason why he has been banned because it was causing a huge loss to the airline.
Now passengers travelling in the Canada sector can book tickets directly on the airline’s website. An industry source said that a discrepancy was found in the way some agents were booking tickets and hence this action was taken.
Passengers can now book tickets through call centres and the airline’s website. In this regard, an Air India spokesperson said that it is awaiting a response from the concerned department in this regard.
The government has announced the resumption of regular international flights from March 27. But the ban on agents may affect Air India’s booking of tickets to Canada during the peak summer vacation season.
A large number of Indians live in Canada. Due to this, there is expected to be a huge demand in this sector this year. Only Air India and Air Canada operate on this route.
However, a section of the travel agent community says that punishing everyone for the mistake of a few is not the solution.
Ajay Prakash, president of the Travel Agents Federation of India (TAFI), told ET that foreign agents can sell tickets on the India-Canada route. Agents registered abroad can also do the same. Only travel agents from India are being discriminated against.
The Tata Group gained bids to personal Air India and was handed over the airline in January. While the brand new homeowners haven’t introduced any main change within the administration of the airline, the group’s plan to herald former Turkish Airlines chairman Ilker Ayci as its CEO & MD couldn’t undergo after Ayci declined the supply.
The Tata Group has additionally retained administrators of 4 practical departments – finance, operations, business and HR – however, is working with a plan to enhance service high quality within the first part.