Bengaluru Airport introduces AI-driven robots to provide an improved passenger experience

Kempegowda International Airport, Bengaluru (BLR Airport) has introduced AI-driven, assistance robots to enhance the passenger experience.

Currently, at the trial stage, 10 robots have been deployed at the airport to help guide passengers through the airport and answer basic queries, it said in a statement on Tuesday, June 7.

Bengaluru Airport introduces AI-driven robots to provide an improved passenger experience

The robot count will be increased in a calibrated manner and further developed over a period in terms of functionality and features, after gauging customer feedback, it said.

BLR Airport has partnered with Artiligent Solutions Pvt. Ltd. — specialists in AI and Robotics — to model the robots along with creating a customised passenger services software. The default language of communication will be English, with additional regional and international languages in the offing.

“Pre-empting passenger requirements and complementing new-age technology with a focused customer-centric team approach has been our winning combination”.

Jayaraj Shanmugam, Chief Operating Officer, Bangalore International Airport Limited (BIAL)

The robots will provide a variety of services which include providing information on the flight status, passenger convenience services, directional assistance, retail and F&B information, the statement said.

The robots will provide a variety of services which include providing information on the flight status, passenger convenience services, directional assistance, retail and F&B information

They shall navigate autonomously through the terminal and escort passengers to their desired locations. If due to any reason, the robot is unable to answer queries, passengers shall be immediately connected to the ‘Airport Help Desk’ via video call, on the robot screen itself, it stated.

Owned and operated by Bangalore International Airport Limited, Bangalore Kempegowda International Airport is the international gateway to Bengaluru and ranks among the busiest airports in India. The airport commenced operations in 2008 and replaced the old HAL Bangalore International Airport.

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