Delhi Airport (Indira Gandhi International airport) has been adjudged the best in India and South Asia for the fourth consecutive year at the Skytrax World Airport Awards, an official statement said on Friday, June 17.
The airport also improved its overall ranking to 37th from last year’s 45th position, said the statement from GMR which added that it is the only airport from India to be included in the world’s top 50 airports. The GMR Infra-led airport has also been declared “the cleanest airport” in India and South Asia.
The Skytrax World Airport Awards are based on an annual global airport customer satisfaction survey assessing customer service and facilities across 500 airports, the statement said.
“All the airport staff, stakeholders and partners working at the airport have made Delhi airport the best airport in India and South Asia with their constant resilience, focus, and customer-centricity.
The Delhi airport has always set a new benchmark in providing the best airport experience to all its passengers and will continue to do so.”Videh Jaipuriar, CEO, Delhi International Airport Ltd (DIAL), GMR Infrastructure Limited-led consortium
The survey questionnaires were completed by over 100 nationalities of airport customers for nine months from September 2021 to May 2022.
It evaluated customer experience across airport service and product key performance indicators including check-in, arrivals, transfers, shopping, security, and immigration and departure, it added.
DIAL said the Skytrax World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey.
Hamad International Airport has been named the World’s Best Airport for the second year running, announced at the 2022 World Airport Awards that were held at Passenger Terminal EXPO in Paris, France on 16th June 2022.
In the 2022 Skytrax World Airport Awards, Kempegowda International Airport, Bangalore (BLR Airport) was named the best regional airport in India and South Asia.