IndiGo becomes the first airline in the world to introduce a three-point disembarkation procedure

IndiGo on Thursday, August 4 announced it would disembark passengers from three doors of the plane, allowing the flyers to quickly get off the aircraft. The airline is the first in the world to adopt the new three-point disembarkation procedure.

“The new three-point disembarkation process will be carried out from two forward and one rear exit ramp, making IndiGo the first airline in the world to use this process,” the airline said in a statement.

Two ramps are being deployed on the front of the plane and another on the back in a bid to clear planes 5-7 minutes faster. This is also expected to help improve the efficiency as well as the on-time performance of the airline.

IndiGo CEO Ronojoy Dutta told reporters at the Delhi airport that the three-point disembarkation will allow the airline to save five-six minutes, leading to a quicker turnaround of planes.

“It generally takes 13-14 minutes to disembark an A321 aircraft with two-point disembarkation. With three-point disembarkation, it will take just seven-eight minutes to let all passengers get off the plane,” he noted.

The usual turnaround time, which is the time the plan spends on the tarmac between landing and taking off again, is anywhere between 30-35 minutes for IndiGo at the moment.

“It brings us immense pride to be the first airline in the world to use a three-point system. At IndiGo, we constantly keep reinventing our internal standards to enable a hassle-free customer experience as well as contributing to operational efficiencies for all stakeholders including airport operators and ground handling companies.”

Ronojoy Dutta, CEO, IndiGo

His comments came a day after the company reported its highest ever quarterly revenue for the three months ended June 30, boosted by a 145% increase in capacity and a load factor, representing the percentage of seats filled, of about 80%.

This new disembarkation procedure is being implemented on IndiGo’s A320 and A321 fleet for flights arriving at remote stands at Delhi, Mumbai, and Bengaluru airports to begin with, and will be progressively deployed across the network in the next 100 days.

IndiGo currently has 181 Airbus A-320 and 65 Airbus A-321 aircraft in the fleet.

“At IndiGo, we have always looked at newer ways to enhance our customer experience and make flying, as well as our ground operations, efficient and hassle-free. Adding a third ramp for disembarkation is a simple yet effective way to complete a smooth travel experience for our customers. We have always been known for setting new benchmarks in innovating travel and our 16th anniversary is the perfect occasion to make the experience a little sweeter for our customers – as they can get to work or meet their loved ones quicker.”

Sanjeev Ramdas, Executive Vice President, IndiGo

The airline said that trials over the past 45 days have shown the turnaround time to disembark an Airbus A320 plane has fallen from an average of 13-14 to 7-8 minutes now.

IndiGo is India’s largest passenger airline with a market share of 56.9% as of June 2022. Since its inception in August 2006, it grew from a carrier with one plane to a fleet of 279 aircraft today.

IndiGo becomes the first airline in the world to introduce a three-point disembarkation procedure

IndiGo has a total destination count of 97 with 74 domestic destinations and 25 International. IndiGo celebrated its 16th anniversary on August 4.

Competition in India’s aviation sector is heating up, with the launch of Akasa Air and the return of full-service carrier Jet Airways, though IndiGo’s biggest rival SpiceJet Ltd is facing some turbulence after India’s aviation regulator forced it to reduce its schedule by half.

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