Jet Airways will have the best possible app, website and IT systems and services among all Indian carriers without losing the human touch, its CEO Sanjiv Kapoor said on Friday, May 13.
“Human interaction cannot be fully replaced by technology — it must always be there as a backup, especially when things go wrong (during irregular operations, etc),” he stated in an email to employees.
Kapoor said, “The Top 3 priorities for any CEO should be 1. Create the right culture, 2. Hire the best people, treat them well, and pay them fairly and on time, 3. Help develop the best strategy. In that order.”
In his letter on May 13, Kapoor said that his ‘five foundation blocks’ to focus on were securing Air Operator Certificate, buying new aircraft, having robust systems and processes to support operations, securing slots, and building a new team of employees.
Jet Airways is already in talks with major aircraft manufacturers and lessors and will soon take a call on the kind of aircraft to procure which aligns with the airline’s long-term plans, added Kapoor.
The CEO, in his email, enlisted 10 guiding principles for employees. The tenth principle said that Jet Airways is a people-focused airline for the digital age.
“We will have the best app, website, and IT systems and services possible. However, we will not give up the human touch — there will always be the option to speak with a human. We are in the people and customer business,” Kapoor elaborated.
The first principle stated that as an airline, safety is paramount and therefore, there will be absolutely no room for short-cuts or compromises. The second principle said that common sense, values and principles will guide Jet Airways and not some “rigid” rulebook.
“At all levels, people will be empowered to make decisions by values and common sense; values such as respect, fairness, empathy, transparency, decency and hard work,” Kapoor elaborated.
The third principle mentioned that the company’s culture would be based on love, passion and mutual respect and not fear. Open, transparent and regular communication between senior management and other employees will be the fourth principle, according to Kapoor.
Political views should be kept outside the office, the fifth principle said. There should be no “chalta hai (anything goes)” attitude, the sixth principle noted. The seventh principle elaborated on the fact that professionalism must be maintained in “our dealings and our appearances, at work or outside of work”.
The eighth principle stated that the results and output of each employee will be the final adjudicator for efforts and contribution and not face-time. “A desire to ‘Think Different’ while being customer-driven” will be the company’s ninth guiding principle, Kapoor mentioned.
Jet Airways’ proving flights on May 15 and May 17
Jet Airways’ proving flights, the last step for the carrier to obtain the air operator certificate (AOC), are scheduled to take place on May 15 and May 17, officials of aviation regulator DGCA said on Friday. Jet Airways conducted its test flight to and from Hyderabad in a step towards obtaining the AOC.
Proving flights are similar to commercial flights but with officials of the Directorate General of Civil Aviation (DGCA), executives and flight crew of the carrier concerned on board. On May 5, Jet Airways conducted its test flight to and from Hyderabad in a step towards obtaining the AOC.
The airline plans to restart commercial flight operations in the July-September quarter. DGCA officials said the proving flights of the airline, using its B737 aircraft, are scheduled to take place on May 15 and May 17.
The airline in its old avatar was owned by Naresh Goyal and had operated its last flight on April 17, 2019. The Jalan-Kalrock Consortium is currently the promoter of Jet Airways.
Kapoor’s email said the airline will “very soon conduct” its proving flight, the last step before obtaining the AOC.
Recently, The Union Home Ministry has granted security clearance to Jet Airways which is planning to relaunch commercial flight operations in the next few months, according to an official document. The letter was also sent to aviation safety regulator DGCA and aviation security regulator BCAS.
Jet Airways had suspended operation in April 2019. It will be the first airline to resume operations under the insolvency rules.