Vietnamese low-cost carrier VietJet Air reportedly sold flight tickets from Bengaluru to several travellers even though it has no service from the city, according to a report in the Times of India. As per the report, many travellers have booked their Vietjet flights via ‘well-known ticketing portals’ but are now struggling to get a refund for their tickets for the non-functional flight routes.
Reportedly, tickets from Bengaluru to Vietnam were on sale till November with attractive offers, until affected buyers complained on social networks about the non-existent flights.
“While some other Bengalureans who had booked VietJet flight tickets received emails about the flight cancellation, many, including Ramesh K and his partner from Basavanagudi, were shocked to find there is no VietJet flight from Bengaluru,” according to the TOI report.
A couple from Bengaluru, Dilip Ranganath and Arpita, told TOI that they spent nearly INR 1 lakh on tickets and hotel bookings, but now they are struggling to get a refund.
“I received an SMS a few days ago mentioning that our flight journeys from Bengaluru to Hanoi, Hanoi to Danang, Danang to Ho Chi Minh and Ho Chi Minh to Bengaluru were all cancelled due to operational hurdles. Having spent nearly Rs 1 lakh on the holiday, including for air tickets and hotel bookings, we desperately tried to reach the VietJet Air helpline numerous times but there has been no response,” Dilip told the Times of India.
Notably, VietJet Air announced in July this year that it will begin direct flights from Bengaluru to Vietnam in the first week of November, but the airline has yet to begin service. According to the Times of India, the Vietnamese carrier has put off its plans to launch services from Bengaluru till December 2023.
According to the report, VietJet India has offered passengers the option to reschedule their Bengaluru flight from Mumbai or Delhi to Vietnam at an additional cost, “but refunds for tickets for the non-operational Bengaluru leg were declined.” The airline representatives, however, gave the option of a credit note for future travel with the airline.
(With Inputs from The Times of India)