Goibibo Launches Discounted Student Pass

IndiGo has won ‘Airline of the Year’ at the Air Transport Awards 2024, the airline said in a statement.

IndiGo was named for being a driving force behind the growth of Indian aviation with its impressive expansion and for giving the opportunity of air travel to many first-time flyers, it added. The prestigious award was presented to Pieter Elbers, Chief Executive Officer, IndiGo, at the ceremony held in Athens, Greece, this week.

Pieter Elbers, Chief Executive Officer, IndiGo said, “I am honoured to accept the "Airline of the Year” award, which is a testament to our ambition of giving wings to the nation, by connecting India to the world and the world to India. I would like to dedicate this award to the unwavering commitment and dedication of all my 35,000 IndiGo colleagues, who played a key role in IndiGo becoming the first Indian airline to carry 100 million passengers in 2023. We are amongst the fastest-growing airlines in the world backed by our simple and successful philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network.”

IndiGo recently became India’s first carrier to operate 2,000 daily flights and carry 100 million passengers in a year, firmly cementing its place among the world’s Top 10 airlines. With an order book of nearly 1000 aircraft, it aims to double its size by the end of the decade and continue to build its network, domestically and internationally. 

The shares of the bankrupt Naresh Goyal firm were trading at Rs 60 apiece on Thursday, compared with Rs 40 a week earlier.

The spike occurred after an appellate tribunal directed the bankrupt airline’s lenders to hand over the company to its successful bidder, the Jalan-Kalrock consortium, within 90 days.

Besides Florian Fritsch, the consortium comprises Murari Lal Jalan, who holds shares through his investment holding company Kalrock Capital Partners Ltd, Cayman.

The appellate tribunal has asked the consortium to obtain DGCA approvals as part of the handover process, and lenders would have to adjust the security against a performance bank guarantee of Rs 150 crore, from which JKC will be required to complete its first tranche of Rs 350 crore as a condition precedent to taking ownership of Jet Airways.  

“We hope and trust that all parties will take steps to implement the resolution plan to make the first Corporate Insolvency Resolution Process (CIRP) of the aviation company in the country successful," NCLAT chairperson Justice Ashok Bhushan said while pronouncing the order.

Ironically, as per the agreed revival terms, Jet Airways's public shareholders will receive only one share in the reconstituted company for every 100 shares held in Jet Airways.

Vistara's CEO, Campbell Wilson, has said that the interests of Vistara's frequent fliers and their miles will be considered as the airline merges with Air India.

He added that customers, including Club Vistara members, will feel this merger only by late 2024 or 2025.

“We will be working very hard to raise Air India's game so that when the actual brand merger happens, people don’t notice the difference,” Wilson said at the Skift India Summit in Gurugram, adding there was no choice but to let go of the Vistara brand because “the Air India brand is 92 years old. It is recognized around the world. It has a very strong, if recently tarnished, heritage. But Air India's is the nation's brand.”

Air India, a state-run airline for 69 years, was reacquired by the Tata Group in January 2022 under a government-led strategic disinvestment program. Later that year, the Tata Group announced a merger of Air India and Vistara.

Vistara, currently a 51:49 joint venture of Tata Sons and Singapore Airlines, commenced operations in 2015. After the merger, Singapore Airlines will hold a 25.1% stake in the combined entity.

Air India, which carries about 12% of international air traffic to and from India, also sees an opportunity in the medium-haul and long-haul international market. The airline said the order for 470 aircraft that it placed in February 2023 will help it address this capacity shortage in India’s large market. The Air India group has been procuring aircraft from the new order at a rate of one every six days, with three A350s and more than 15 Boeing 737 MAX inducted so far, and will add one plane a month for the next 12 months.

Air India will start offering Self-Service Check-in and Self-Baggage Drop facilities for its passengers traveling to San Francisco from the Kempegowda International Airport, Bengaluru, this week.

The facility is already available for Air India's domestic flights from the airport, and plans are underway to extend this service to Singapore and Male, the two other international destinations Air India operates to from Bengaluru, the airline said in a statement.

It added that the automated initiative would offer a smooth airport experience to many of our tech-savvy guests traveling from Bengaluru, the Silicon Valley of India, to the US Silicon Valley—the world's tech hub.  

Inaugurating the facility, Donald Hunter, Head of Global Airport Operations and Ground Handling at Air India, said, “We are focussed on elevating customer experience at every touchpoint. This facility eliminates waiting time for check-in at the counters and offers our passengers a smooth pre-boarding experience. We have plans to extend this facility for our flights at more Indian and global airports.”

Senior officials from BIAL, CISF, and Air India were present on the occasion.

The automated self-check-in and baggage drop facilities will offer Air India passengers a seamless experience, from printing boarding passes or baggage tags to dropping their baggage at designated slots on their own, obviating the need to check in over the counters. This will save precious time and ensure a seamless check-in experience for our passengers, and offer them more freedom to enjoy their travel experience. Passengers can now customize their trips by selecting their preferred seats, if available, updating frequent flyer details, and enjoying other facilities from the kiosk itself.

Earlier, Air India had introduced an integrated self-baggage drop and self-kiosk check-in service at Terminal 3, Delhi airport, for domestic and only Australia-bound international flights.

“We’re on a journey to a better BA for our people and for our customers, underpinned by a transformation program that will see us invest £7bn over the next two years to revolutionize our business,” Sean Doyle, British Airways Chairman, and CEO, said. “We’re going to take delivery of new aircraft, introduce new cabins, elevate our customer care, focus on operational performance, and address our environmental impact by reducing our emissions and creating a culture of sustainability.?We’re also heavily investing in developing a new ba.com website and app and are laser-focused on transforming our business and fixing any pain points for our customers.”?

British Airways has confirmed plans to overhaul its digital user experience with a new website and mobile app offering deeper personalization as part of its investment program. The new ba.com browser is already in BETA testing with platforms designed to provide a range of new services, including empowering customers to self-serve if they wish, taking control of and making changes to their journeys online, rather than having to call one of the airline’s customer care centers to alter their plans. The airline said initial changes will start to roll out by the end of the year.

With more customers looking to remain connected with the world from their seats, from April 3, British Airways Executive Club Members will start to be able to send messages free of charge on a single device using the airline’s WiFi - whatever cabin they’re traveling in. The service will be available on every WiFi-enabled aircraft within two weeks of the rollout date*.

The airline has also become the first to offer a WiFi-enabled inflight customer care solution to current issues—even at 35,000ft. Created especially for British Airways by Microsoft, customer care teams on the ground can now connect with cabin crew colleagues across more than 300 flights a day. The functionality allows the crew to help solve any unexpected issues before a flight lands at one of the airline’s more than 200 destinations.

The airline is investing £100m in machine learning, automation, and AI across its operation, driving improvements from bookings to baggage handling and helping to revolutionize its operation, speed up departures, and respond to disruption. Innovative new tools are helping to predict delays (prompting pre-emptive action to reduce disruption) and analyze real-time weather, aircraft capacity, and customer connections data to help teams make better decisions. The airline has seen improvement in its on-time departures since introducing the systems, alongside several new processes and ways of working.  

British Airways is also creating around 350 new roles at Heathrow to improve the customer experience at its home and hub airport. It invests in new equipment, such as baggage tugs and towing vehicles.

The airline is also investing £750m in its IT infrastructure to move 700 systems and thousands of servers to the cloud by early next year.  

The airline is proud to announce that it is set to open another brand-new lounge, this time in Dubai, which is relocating to a new larger space at Dubai Airport later this year. This lounge will be the first to feature British Airways’ new lounge design concept, followed by the opening of its Miami lounge in 2025. The new Dubai lounge will replace the existing lounge facility at the airport, offering customers more space and more features. The airline has also announced lounge refreshes in Lagos and Seattle, and these follow recent lounge refurbishments at Heathrow Terminals 5 and 3, as well as Edinburgh.  

New short-haul seats and cabin interiors will feature on the next generation of British Airways’ Airbus A320neo and A321neos, with eight aircraft set to arrive in May this year. The airline is working with the best British suppliers from England, Scotland, and Northern Ireland, with the new short-haul Euro Traveller and Club Europe seats reflecting a modern yet classic British interior. The re-designed cabins will also be fitted with extra-large bins for overhead luggage.

British Airways is introducing a brand-new and exclusive first suite as the only European carrier to offer first-class service between the UK and the US. The airline expects the new seat to debut at the end of 2025 into early 2026 as part of its A380 aircraft refurbishment.  

British Airways flights from London to Bangkok and Kuala Lumpur are set to return. The services will re-start in October and November, respectively, further demonstrating British Airways’ commitment to expanding its network to Asia post-pandemic.  

The airline will operate daily flights between the Malaysian capital and London Heathrow on a 787-9 aircraft and three flights a week between the Thai capital and London Gatwick on a 777-200ER.

British Airways is also returning to Abu Dhabi on April 20, as well as welcoming Agadir in Morocco on March 31 and adding Izmir in Turkey to its network on May 18.