After winning the takeover bid of Air India on October 8 last year, Tata Group took over the charge of Air India on January 27 this year.
Union Minister of State for Civil Aviation VK Singh on Monday, July 18 said around 1,000 passenger complaints have been received against the country’s largest airline, Air India in the last three months.
These complaints are related to various reasons like a refund of fare, overbooking of flights and behaviour of employees.
Aviation regulator Directorate General of Civil Aviation (DGCA) said on June 14 that it had imposed a fine of INR 10 lakh on Air India for indulging in unfair practices like denying boarding to passengers despite carrying a valid ticket and not giving a proper compensation for the same.
The Directorate General of Civil Aviation (DGCA) had in May said that the airlines are indulging in the “unfair practice” of denying boarding to passengers even when they report for their flights at the airport on time.
“Ministry of Civil Aviation has been receiving grievances related to air transport, including Air India, on the various issues such as refund of fares, flight issues, staff behaviour, baggage issues, overbooking of flights, etc.”VK Singh said in his written reply to a question in Rajya Sabha.
The regulator — in an e-mail on May 2 — had asked all Indian carriers to give compensation and facilities to passengers affected by such denial of boarding, failing which it would impose financial penalties on them.
Similar to this, many audits were carried out by DGCA of scheduled domestic airlines at various airports in May and June this year. During such an audit, Air India was found in non-compliance with the regulations in place in this regard and accordingly a penalty was imposed on Air India as per the laid down provisions.