In the 2022 Skytrax World Airport Awards, Kempegowda International Airport, Bangalore (BLR Airport) was named the best regional airport in India and South Asia.
The SKYTRAX World Airport Award is the largest passenger satisfaction assessment and the most prestigious among all the surveys measuring the excellence and quality of airports.
The award is based on a customer satisfaction survey conducted globally, that reflects passengers’ endorsement of BLR Airport’s services. The survey evaluates the consumer experience across airport service and key performance factors including check-in to arrivals, transfers, shopping, security, immigration, to departures at the gates.
“It brings us enormous joy in accepting the award as the Best Regional Airport in India and South Asia. Our constant commitment and relentless efforts are to provide the greatest airport experiences for our passengers. The awards that we receive year on year is an acknowledgment that we continue to get this right.”Hari K Marar, MD & CEO, Bangalore International Airport Ltd (BIAL)
The Awards ceremony was held at Passenger Terminal EXPO in Paris, France, on Thursday, June 16, 2022. The event is one of the most prestigious quality awards for the airport sector, with CEOs, Presidents, and senior management from airports across the world in attendance.
The Kempegowda International Airport was in the news recently when it achieved a vital sustainability goal by becoming 100% water positive, which signifies that the BLR airport replenishes more than it consumes. The water positive journey started in 2019 when the Water Positive Index (Water replenished / Water consumed) was measured at 1.37.
In July 2021, the airport achieved 100% water positivity. On August 7, 2021, the KIA added another feather to its hat when it started using IoT (Internet of Things) tech to monitor temperature-sensitive cargo in one of its terminals.
In just a short span, Bengaluru international airport has already become the busiest airport in South India and the third-largest in the country. It caters to over 22 million passengers annually and is growing at 22.5% year on year.