Mumbai International Airport handled 1,50,988 passengers on December 10, 2022, shattering the previous record.
In addition to the 892 ATMs, the total number of travellers stated above included 111,441 domestic passengers and 39,547 overseas passengers. By servicing 150,988 customers on December 10, 2022, CSMIA broke its own record for the largest single-day performance of the year.
The Mumbai airport has had a 44% growth over the years 2021–2022, with a 140% increase in international passenger movements and a 26% increase in domestic passenger movements.
Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) is one of the busiest single-runway airports in the world. According to MIAL, there were 1,11,441 domestic passengers on December 10 and 39,547 international passengers as well as 892 air traffic movements.
According to Mumbai International Airport Ltd., the most recent figure was 97% of the pre-pandemic record high for a single day of passenger traffic, which was 1,56,329 people handled on December 21, 2018.
According to airline sources, the record-breaking weekend travel is a sign of things to come because increased passenger traffic is anticipated in the final week of December when revellers rush the airport.
The “passenger flow and queue monitoring system,” a computerised instrument used by the airport operation team to track passenger footfalls in the security processing zone, is one of the measures implemented to manage the surge in passengers at Mumbai airport.
To decrease the Automated Tray Retrieval System (ATRS) rejection rates, on-ground terminal operation teams are employed at pre-security checks for the removal of security-restricted articles. To ensure speedy turnaround for security trays, staff are stationed at the end of the ATRS machines.
Passengers clearing security at the Mumbai airport’s single checkpoint include both domestic and foreign travellers. Mumbai International Airports have initiated ‘Passenger Centric’ Key Initiatives to support increasing passenger loads as a result of the aforementioned.
The CSMIA has expanded its human resource base by hiring “Passenger Service Executives” in addition to making infrastructure changes in order to meet passenger expectations.
“Terminal duty managers are present at security check for managing the queues and to prioritize Senior citizens and passengers with a child in arm in coordination with CISF. Given that immigration and customs are sovereign functions, active on ground coordination is done for queue management and resource mobilization. The terminal operations team are deployed at the immigration hall to guide the passengers to designated counters.”–MIAL
At Terminal 2 of Mumbai International Airport Ltd (CSMIA), the Digi Yatra biometric boarding technology will soon be accessible at approved touch points and Airlines from 8:00 am to 5:30 pm.
The Indian government and the Ministry of Civil Aviation are in charge of this project. Digi Yatra wants to create an enjoyable and memorable digital travel experience. It is a fully biometric-based self-boarding solution for a seamless transition from registration to boarding.
All these helped Mumbai manage passengers since the pandemic broke out in the summer of 2020. Around 1.50 lakh domestic and international travellers travelled through the airport on departure and arrival flights on Saturday, December 10.
(With inputs from Times Now)